Although many of Llamau’s supported housing projects provide 24 hour support, we are not able to provide advice around the clock. If you need support outside of Llamau’s office hours, we recommend that you call one of the following helplines:

24 Hour Helplines

All Wales Domestic Abuse and Sexual Violence Helpline:
0808 80 10 800

If you are experiencing domestic abuse or sexual violence, have experienced domestic abuse or sexual violence, or are worried about a friend or relative who is experiencing domestic abuse or sexual violence - then call the All Wales Domestic Abuse & Sexual Violence Helpline for free, 24 hours a day, 7 days a week.

CALL: Community Advice & Listening Line Mental Health Helpline for Wales:
0800 132 737

The CALL Helpline offers emotional support and information on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. The helpline offers a confidential listening and support service.

DAN: Wales Drug and Alcohol Helpline:
0808 808 2234

DAN 24/7 is a free and bilingual telephone helpline providing a single point of contact for anyone in Wales wanting further information and / or help relating to drugs and / or alcohol. The service is available 24 hours a day, 7 days a week. The helpline will assist individuals, their families, carers, and support workers within the drug and alcohol field to access appropriate local and regional services.

0800 1111

Whatever you’d like to talk about is important to us. You are not alone. Whether you’re feeling stressed, anxious, lonely or down, no matter what it relates to - we are here for you. ChildLine is a private and confidential service, meaning that what you say stays between you and ChildLine. ChildLine is a free 24 hour counselling service for children and young people up to their 19th birthday in the UK provided by the NSPCC. ChildLine deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, parental separation or divorce, pregnancy and substance misuse.

NHS Direct Wales:
0845 4647

NHS Direct Wales is a health advice and information service available 24 hours a day, every day. Calls cost a maximum of five pence per minute from a BT landline. The cost of calls from mobiles and other networks may vary. Your service provider may charge a minimum cost per call. You can call us on 0845 46 47 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services. For patients' safety, all calls are recorded. Calls are charged at local rates.

Meic Cymru:
0808 8023456

MEIC is the helpline service for children and young people up to the age of 25 in Wales.
From finding out what’s going on in your local area to help dealing with a tricky situation, MEIC will listen even when no-one else will. We won’t judge you and will help by giving you information, useful advice and the support you need to make a change. Contact us in Welsh or English – it’s up to you! We are open 24hrs a day, 7 days a week. MEIC is confidential, anonymous, free, and just for you.

08457 90 90 90

Samaritans is a helpline service which is available 24/7 and is about working with people to create a safe space where they can talk about what is happening, how they’re feeling and help them to find their own way forward.


Shelter Free Housing Advice Helpline:
0845 075 5005

If you have an urgent housing problem call the Shelter Free Housing Advice Helpline. The Helpline offers telephone advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel placements and finding accommodation.

The helpline is open from 8am-8pm on weekdays and 8am-5pm on weekends

Shelter Cymru National LGBT Housing Helpline
0844 264 2554

Shelter Cymru’s national LGBT housing helpline provides targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. They provide: housing related advice – for tenants in private rented properties, Local Authority, RSL’s or Owner Occupier Properties; Advice and Support for anyone experiencing Harassment or Hate Crime in relation to housing and within the community they live; Advice and Support in relation to Benefit or Debt issues in relation to housing, signposting to relevant local or national agencies.

The helpline is open Monday to Friday 9am to 5pm.

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