If you choose to support us by donating, fundraising for us, signing up for an event or by volunteering we will collect the following information:

  1. Your name
  2. Your contact details, including address, email address and phone number
  3. Your date of birth
  4. Details for an emergency contact (particularly if you are signing up for an event)
  5. Your bank or credit card details
  6. Information related to your health (particularly if you are signing up for an event such as Sleep Out)
  7. Why you have decided to donate to us


We will use the information we collect to:

  1. Provide you with information you have requested or information relating to the product or service to which you have signed up.
  2. Process your donation or support your fundraising, including processing Gift Aid or sending you a communication to wish you luck with your fundraising event
  3. Keep a record of your relationship with us, so we don’t forget what support you’ve previously given us
  4. Record how you would like to be contacted
  5. Understand how we can improve our communications, products and services

If you enter details into one of our online forms, and you don’t submit or complete the form, we may contact you to see if you are having problems completing the form and whether we can provide any help.

We may also use your information to detect fraud and reduce its risk.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Building profiles and targeting communications

We do not currently use profiling and screening techniques, but may do so in the future. These techniques would allow us to send you more relevant and timely communications and provide a better experience for our supporters. This also allows us to ensure that the money we spend on communication is targeted efficiently. Profiling and screening would allow us to understand the backgrounds and situations of our supporters, and may help us to identify people who may be able to give more than they already do, and therefore allow us to raise more money to deliver our mission sooner.

Building a profile would involve us collecting and analysing geographic, demographic and other information about you in order to better understand your interests and preferences so that we can send the most relevant communications to you. We may collect information from third party sources to do this, and this information will be collated from publically available data about you, for example listed directorships and financial earnings.

Direct Marketing

With your consent, we will contact you to let you know about Llamau’s work and what progress we’re making towards our mission of ending youth homelessness and homelessness for women. We may also ask you to donate or support us in other ways in these communications. Whenever you provide us with your contact information, we will give you the opportunity to tell us how you want us to communicate with you. We’ll also provide you with information on how to change your communication preferences whenever we send a communication to you. If you decide that you don’t want to hear from us, you can email us on [email protected] or phone 029 2023 9585 and ask for the fundraising team.

We do not share with or sell your personal details to any third parties for them to send marketing communications to you. However, if we run an event in partnership with another organisation, we may need to share your details with them. Where this happens, we will be very clear about who we are sharing your information with and what they will use your information for.

Processing payments

All our website financial transactions are handled through our Payment Services Providers – Stripe and Go Cardless. You can review their Privacy Policies at