We collect information in the following ways:

  1. When you give us information directly – this might be when you sign up for one of our events, when you donate to us, when you fundraise for us, when you sign up to receive communications from us or when you communicate with us. We collect this information and ensure that it is kept safe at all times.


  1. When you give it to us indirectly – your information may be given to us by other organisations, for example by sites like Just Giving, Virgin Money Giving, Everyday Hero or Charities Aid Foundation. Your information will only be shared with us by these organisations if you have chosen to support Llamau and if you have consented to your information being passed to us. We would recommend that you check the other organisation’s Privacy Policy to understand how they will process your data.


  1. When your information is publically available or available from other external sources – We may combine information that we already have about you with other information which is either publically available or available from other sources to give us a better understanding of you and to improve our communications with you. This could include socio-demographic information, previous donations to charities, information about your lifestyle and interests.

Depending on your settings or the privacy policies on social media sites like Facebook and Twitter, we may collect information about you from your accounts on those sites.

We may also access information that is publically available such as information from Companies House, Land Registry website and information that is published in newspaper and magazine articles.


  1. When we collect it as you use our website – Like most websites we use “cookies” which help us to improve our website and the way you use it. The cookies we use mean that our website will remember you and may pre-populate fields such as your name and address when you’re filling them in on our website. Cookies are small text files that websites transfer to your device (computer, phone or tablet) and provide us with information such as what type of device you’re using, what specific device you have, what operating system you’re using, what your device settings are and why our website might have crashed on your device. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

You can find more information about our use of cookies in the section Cookies.