76% of young people supported by Llamau said that, when they first became homeless, they had no idea where to turn for help. 

The Youth Homeless Helpline provides vital out-of-hours support for young people who find themselves without a safe place to spend the night. It is open through the night and on weekends - times when there isn’t any other help available and young people are likely to be most in need of help. 

The helpline is run by a team of highly trained Llamau colleagues and volunteers. They provide information on where to access safe temporary accommodation and offer advice and support. 

If you are at risk of homelessness and in need of support, call the Youth Homeless Helpline on 08000 495 495 during:

Monday - Thursday : 5pm - 9am

Over the weekend: 5pm Friday - 9am Monday

How you can help


Research estimates that each year across Wales 7000 people aged 16 - 24 ask for help with homelessness. 

The time immediately after a young person becomes homeless is critical. Without access to support and advice, many have no choice but to make an impulsive and potentially dangerous decision about where to sleep that night. The more time that passes, as the generosity of friends and family runs out, the more dangerous these decisions are likely to become.

You can help ensure that all young people at risk of homelessness have somewhere they can turn to for help as soon as they need it, whenever they need it. A donation of £13.67 is enough to run the helpline for one hour - which could be the difference between a safe place to stay or a night on the streets.


The Youth Homeless Helpline relies on volunteers to ensure we can be there for young people as soon as they need support. If you are driven to end youth homelessness in Wales and can donate your time and skills, we'd love to hear from you. In return, you will receive ongoing training and support from Llamau to ensure that you are able to provide relevant and accurate information and advice to help at-risk young people keep themselves safe.

With thanks to Nationwide Building Society for helping to fund the Youth Homeless Helpline.

We'd like to say a huge thank you to everyone who has donated and helped to make the Youth Homeless Helpline a reality. Your support could be the difference between a safe place to stay or a night on the streets for a young person at risk.