We collect information in the following ways:

  1. When you give us information directly – this might be when you sign up for one of our events, when you donate to us, when you fundraise for us, when you sign up to receive communications from us, when you communicate with us or when you apply to volunteer with us.


  1. When we collect it as you use our website – Like most websites we use “cookies” which help us to improve our website and the way you use it. The cookies we use mean that our website will remember you and may pre-populate fields such as your name and address when you’re filling them in. Cookies are small text files that websites transfer to your device (computer, phone or tablet) and provide us with information such as what type of device you’re using, what specific device you have, what operating system you’re using, what your device settings are and why our website might have crashed on your device. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

You can find more information about our use of cookies in the section ‘Cookies’.

 3.   When you give it to us indirectly – your information may be shared with us by third parties, including:

  • Third Party fundraising sites like Just Giving, Everyday Hero or Charities Aid Foundation
  • Third party event organisers, for example Cardiff Half Marathon or London Marathon
  • Professional fundraising agencies who have been instructed to act on our behalf
  • External volunteering sites such as Volunteering Wales

Your information will only be shared with us by these organisations if you have given your consent for your information to be passed to us. We recommend that you check the other organisation’s Privacy Policy to understand how they will process your data.

We may also receive data about you from agencies acting on our behalf to provide payment services, technical services and analytics providers on our website.

  1. Information from other sources – We may also use information from the following sources:
    • Social media – If your settings on social media and messaging services (including Facebook, Twitter, WhatsApp) allow, we may have permission to access information from those services, for example when you publically tag us in a photo on social media
    • Information which is publically available – We may supplement our data with information about you which is publically available in order to give us a better understanding of you and to improve our communications with you. This could include information from media sources, from Companies House, public social media accounts, corporate websites. This could include socio-demographic information, previous donations to charities and information about your lifestyle and interests.