We will use your personal information to:

  1. Provide you with information, products or services you have requested or information relating to the product or service to which you have signed up. For example, if you have signed up to take part in Sleep Out we will use your information to send you communications about Sleep Out
  2. Process your donation or support your fundraising, including processing Gift Aid or sending you a communication to wish you luck with your fundraising event
  3. Keep a record of your relationship with us, so we don’t forget what support you’ve previously given us
  4. Deal with and respond to any requests, complaints or queries you make to us
  5. Understand how we can improve our communications, products and services through data analysis or market research
  6. Manage our fundraising events
  7. Analyse the success of our fundraising activities and identify ways to improve our fundraising activities
  8. Keep your personal information up to date by checking against third party sources. For example we may check your details against the Post Office National Change of Address register to check if you have moved
  9. Send you communications
  10. Administer and improve our website by analysing statistics and data from our website analytics tools
  11. Display our online content to you in a format that suits the device you are using, for example if you are using a mobile device to access our website
  12. Contact you if you enter your details into one of our online forms and you don’t submit or complete the form to see if you are having problems completing the form and whether we can provide any help
  13. Process your application for a volunteer position and assess your suitability for that position
  14. Conduct training and quality assurance processes
  15. Meet our legal obligations, for example to regulators and government


If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Processing payments

All our website financial transactions are handled through our Payment Services Providers – Stripe and Go Cardless. You can review their Privacy Policies at