Get help Family Mediation Frequently Asked Questions Q: Where will I meet up with a mediation worker? A: We use many platforms to connect with families such as telephone, video calls and face to face. We recognise what works for some doesn’t work for others so we offer a flexible approach that suits everyone. Q: How does Family Mediation work and how long does it take? A: Mediation is completely voluntary meaning engagement is your choice. Mediation workers are impartial and work with each family member individually and collectively. Each family differs from the next so the duration of mediation can also differ. In some cases a family might work through mediation quickly, whereas others need a little more time. The opportunity to check back in and recap when needed is also available. Most of the time, the mediator will meet with the young person first and then separately with the parent/s, guardian/s or appropriate person/s followed by joint meetings together. The process is not a one size fits all so we’d encourage individuals to embrace the sessions and allow it to take the time it takes. Q: Will it cost me anything? A: No, it is completely free. Q: Do you have to be a parent to be referred? A: No, we recognise that no two families are the same and so we work with families and situations as they present. Families might involve parents, siblings, grandparents, aunts, uncles, foster carers or other guardians. Q: How can I be referred to mediation? A: You can refer yourself directly by scanning the QR code on this page or you can email [email protected].