Role title: Youth Homeless Helpline Volunteer
Location: Across Wales. A working from home opportunity
Reporting to: Helpline Volunteer Coordinator
Volunteering hours: Minimum requirement 1 x 4 hr shift weekly, maximum 12hr
Pattern: Weekly rota volunteer shifts, evenings and weekends

We are looking for volunteers to take calls from young people who are either homeless or at risk of homelessness. Their circumstances could be dictated by a number of reasons, so you need to a good listener with an empathetic, non-judgmental approach. 

Full training and ongoing support is provided. This is a home working opportunity, anywhere across Wales. Volunteering hours can differ week by week but we ask you put yourself forward for at least one four hour shift per week, with a maximum of 12 hours. Shifts are evenings and weekends. The helpline operates between 5pm - 9am Monday to Thursday 5pm - 9am Friday to Monday.

Role Responsibilities

  • To respond to Llamau’s helpline calls, emails, text and web chats responding to young people housing needs.
  • To listen to young people in a non-judgmental and empathetic way, ensuring a quality service is provided.
  • To assess each call individually to ensure the support and assistance given to callers is appropriate and of the highest standard.
  • To refer and signpost to appropriate services, providing advocacy when needed.
  • To record accurate information in the appropriate systems required by Llamau.
  • To uphold Llamau’s Mission, Vision, Values, Policies and Procedures.
  • To maintain confidentiality at all times whilst also considering safeguarding issues.
  • To participate in training, supervision and debrief sessions
  • To be self aware and seek advice, report problems, difficulties, complaints to the Volunteer Helpline Coordinators.

Llamau will provide:

  • Comprehensive training programme
  • Good quality support
  • Out of pocket expenses
  • On-going training opportunities.

If you are interested in volunteering for us in this way, please complete an application form and email to [email protected], or call 02920 239585 for more information.