We are looking for volunteers to take calls from young people who are either homeless or at risk of homelessness. Their circumstances could be dictated by a number of reasons, so you need to a good listener with an empathetic, non-judgmental approach. 

Full training and ongoing support is provided. This is a home working opportunity, anywhere across Wales. Volunteering hours can differ week by week but we ask you put yourself forward for at least one four hour shift per week, with a maximum of 12 hours. Shifts are evenings and weekends. The helpline operates between 5pm - 9am Monday to Thursday 5pm - 9am Friday to Monday.

Role Responsibilities

  • To respond to Llamau’s helpline calls, emails, text and web chats responding to young people housing needs.
  • To listen to young people in a non-judgmental and empathetic way, ensuring a quality service is provided.
  • To assess each call individually to ensure the support and assistance given to callers is appropriate and of the highest standard.
  • To refer and signpost to appropriate services, providing advocacy when needed.
  • To record accurate information in the appropriate systems required by Llamau.
  • To uphold Llamau’s Mission, Vision, Values, Policies and Procedures.
  • To maintain confidentiality at all times whilst also considering safeguarding issues.
  • To participate in training, supervision and debrief sessions
  • To be self aware and seek advice, report problems, difficulties, complaints to the Volunteer Helpline Coordinators.

Llamau will provide:

  • Comprehensive training programme
  • Good quality support
  • Out of pocket expenses
  • On-going training opportunities.

If you are interested in volunteering for us in this way, please complete an application form and email to [email protected], or call 02920 239585 for more information.